Privacy policy for TradeTab
Last updated: 13 October 2026
TradeTab is a Shopify app that lets merchants offer house accounts: customers
buy on account at the point of sale and pay later. To do that, the app stores a
limited amount of data on behalf of the merchants who install it. This policy
explains what we store, why, where it lives, and how it's deleted.
Information we collect
When a merchant installs TradeTab and opens house accounts, we store:
- Store information — the store's domain and the API
credentials Shopify issues so the app can operate on the store.
- Customer information — for customers the merchant opens a
house account for: their name, their Shopify customer ID, and an email
address for account correspondence. We hold this only for customers with
house accounts, not the store's whole customer base.
- Transaction records — a ledger of account activity:
charges, payments, refunds and adjustments, with amounts, due dates,
references to the related Shopify orders, an optional purchase order
number or note, and the staff member and store location associated with
each charge.
We do not collect payment card details, passwords, or any data from store
visitors or customers without a house account.
How we use it
The data above is used solely to provide TradeTab's features: tracking
account balances, enforcing credit limits, creating orders with payment terms,
printing receipts, and showing account activity to the merchant. We do not
sell data, use it for advertising or marketing, or share it with third
parties other than the hosting providers below.
Where it's stored
The app runs on Fly.io (hosted in London, UK) and its database is hosted by
Supabase in the EU. Data is encrypted in transit (HTTPS/TLS). TradeTab
processes this data on behalf of the merchant, who remains the controller of
their customers' data.
Retention and deletion
- Customer redaction — when a customer asks a merchant to
erase their data, Shopify notifies TradeTab and we automatically
anonymise the customer's house account: the name is replaced, and the
email address and notes are removed. Transaction amounts are retained as
the merchant's financial records, no longer linked to any personal
details.
- Data requests — when a customer asks for a copy of their
data, Shopify notifies TradeTab and we support the merchant in compiling
the export.
- Uninstalling — when a merchant uninstalls TradeTab,
Shopify sends a deletion request and all accounts, ledgers and
statements we hold for that store are permanently deleted.
- Merchants can also delete individual house accounts in the app at any
time.
Changes to this policy
We may update this policy from time to time. Changes are posted on this
page and take effect when posted.
Contact
Questions about this policy or your data:
joeeverett673@gmail.com